Refer to the list below for common problems, if you do not see your answer here you can always email us at email@example.com.
Enter in your email address here, hit the button and we will send you a copy of all of your map links and the edit links too.
Start with checking the following:
When using the free version of BatchGeo we use the free Google Maps API. We provide geocoding as fast as this API will allow, which is roughly 1 geocode per second. For larger maps with more consecutive geocodes the speed may decrease. For the fastest geocoding possible use BatchGeo Pro, which provides geocoding at a rate of 10 per second.
The Google Earth KML download is available at the bottom of a saved map, so you will need to save your map before gaining access to the KML.
Google made changes to their geocoding quotas for the free version of their Maps API, this made it impossible for maps to be created with more than 250 markers. BatchGeo Pro was unaffected by the quota changes as it uses a licensed (paid) version of Google Maps, it still supports 10 geocodes per second and up to 15,000 markers.
The Google Maps product manager formally requested we disable this service, you can however still use our service to geocode addresses and visualize using Google Maps.